23 May Bi-Lingual (English/Spanish) Collections Agent
IN-OFFICE | FULL-TIME
Boulo is recruiting for an experienced Bi-Lingual Collections Agent (English/Spanish) for our client, a premier third-party organization that specializes in billing and collecting in freight in the Coconut Creek Florida area. With over 100+ years of collective experience, they serve the United States inclusive of Puerto Rico, Caribbean and Latin America. This is an excellent opportunity to join the team of a well-established and growing company.
Employment Type: Full-Time
Flexibility: In Office 8AM to 5PM
Pay: $16 – $20 per hour, depending on experience
Benefits: Company pays 100% health benefits with Blue Cross Blue Shield. Dental, Vision, Life, and Disability. 401K after one year. PTO.
Requirements for the Collections Agent
MUST be Bilingual (English & Spanish) both verbal and written.
Must be proficient with Microsoft Office Outlook, Excel (3 years) and Word
The ideal candidate will have extensive knowledge in B2B commercial collections, negotiation and analytical problem-solving skills and excellent communication skills.
2+ years previous collections experience (Medical field or other is helpful)
Must be analytical and detail oriented.
Must be organized, have keen attention to detail and accuracy.
Must possess the ability to use sound judgment when making independent decisions.
Must have excellent verbal/written communication and follow-up skills.
Knowledge of ocean transportation, Import/Exports, accounts receivable, and accounts payable processes a plus
B2B commercial collections preferred (2 years)
Previous logistics, transportation, domestic or international experience a plus.
Responsibilities of the Collections Agent position
This position involves daily communication with internal and external business partners at all levels of the organizations.
B2B commercial collections – nationwide.
Follow established dunning process.
Monitor customer account details for non-payments, delayed payments and other irregularities.
Plan collection strategy for customer accounts.
Daily verbal and written communication and follow-up for collection of payment with small to large customer accounts, documenting conversations in our system in detail (tasks, payment promises, etc).
Ensure timely follow up to all delinquent accounts, by utilizing all collection and credit tools available.
Alert management to any possible insolvent accounts.
Investigate and resolve customer queries.
Daily/weekly account status reporting.
Recommend adjustments and write offs.
Don’t meet every requirement? Studies show that women and people of color sometimes don’t apply for a position that they’re interested in because they are missing a few of the requirements. If this role sounds exciting and you’re missing some requirements, apply anyways! You may have strengths and experiences in other areas that will enable you to thrive in this role and we won’t be able to identify you if you don’t apply. You may be just the right candidate.
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