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Dispatcher / Company Administrator

  • Location: Alabaster, AL
  • Type: Full-Time
  • Job #22484

FULL TIME | IN -OFFICE 

Boulo Solutions is partnering with a well-established heating and air conditioning company based in Alabaster, Alabama, dedicated to delivering top-quality service and comfort to our residential and commercial customers. The team is growing, and we’re looking for a dependable, customer-focused Dispatcher / Company Admin to join the office team.

Job Title: Dispatcher / Company Administrator
Location: Alabaster, Alabama
Schedule: Monday – Friday, 7:00 AM – 5:00 PM
Salary Range: $50-60k based on experience

Position Overview:
The Dispatcher / Company Administrator will be responsible for managing daily customer communications, coordinating service schedules, and supporting overall office operations. This position works closely with an experienced dispatcher (10+ years) who will provide hands-on training and mentorship. This is a full-time, in-office role in a fast-paced environment.

Key Responsibilities:

  • Answer and manage a high volume of inbound calls with professionalism and courtesy

  • Communicate with customers to understand their service needs and schedule appointments

  • Dispatch technicians and trucks efficiently based on service area, workload, and priority

  • Learn and utilize ServiceTitan software (training provided)

  • Process customer payments and maintain accurate records

  • Support office operations, paperwork, and communication with field staff

  • Provide excellent customer service and represent the company with integrity and respect

Qualifications:

  • Previous experience in customer service, office administration, or dispatching preferred

  • Strong communication and organizational skills

  • Ability to multitask and stay calm in a fast-paced environment

  • Basic computer proficiency; experience with scheduling software a plus

  • Reliable, punctual, and professional demeanor

  • Willingness to learn and work as part of a team

Compensation & Benefits:

  • Salary: $50,000 – $60,000 annually (based on experience)

  • Pay Schedule: Paid weekly

  • Benefits: Health insurance, 401(k)

  • Time Off: 2 weeks paid vacation after the first year of employment

  • Bonuses: Eligible for performance-based spot bonuses