Key Accounts Manager

  • Location: Moody , AL
  • Type: Full-Time
  • Job #22096

IN OFFICE | FULL-TIME

Boulo Solutions is partnering with a client looking to hire a Key Account Manager with excellent customer service skills and proficiency in our order fulfillment process. Responsibilities include managing heavy Amazon order volumes on Mondays and Wednesdays and servicing the growth and expansion of customer accounts within a specific bracket. This position is for individuals that seize opportunities for growth and ensure we deliver on our mission of making every company experience a delight. This position is a Level 1 position with opportunity for growth. 

Employment Type: Full-Time
Flexibility: Culture
Pay: $22.50 plus monthly bonus 
Benefits: Wonderful Medical, Dental and Vision plans for you and your family, 401(k), Life Insurance and 120 hours accrued Paid Time Off. 

Responsibilities

· Ensures customer account satisfaction through web portals, mainly Amazon Vendor Central

· Establish and maintain a point of contact for assigned accounts.

· Ensure accounts have up to date costing.

· Assist in resolving business issues using systems and data to bolster continuous improvement.

· Coordinate with accounting for full account payments.

· Update business agreements for favorable terms.

· Establish special promotions with individual customers to boost sales.

· Develop new eCommerce business accounts and form partnerships to maintain quality relationships.

· Coordinate with purchasing team when products are out of stock.

· Coordinate with Operations and CX with products when necessary, with returns, etc.

· Maintains company integrity through consistent follow-up, accountability, and accurate data.

Requirements

· College degree preferred or equivalent experience.

· Experience with Microsoft Office – (SQL and Tableau a plus)

· Intelligent critical thinking and problem-solving skills

· Excellent written and verbal communication skills

· Detail-oriented with strong organizational skills

· Fast-paced work ethic

Competency

· Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance.

· Oral Communication – Speaks clearly and persuasively in all situations; Responds well to questions.

· Team Work – Contributes to building a positive team spirit.

· Ethics – Works with integrity and ethically.

· Organizational Support – Follows policies and procedures.

· Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

· Quantity – Meets productivity standards; Completes work in timely manner.

 

Don't meet every requirement? Studies show that women and people of color sometimes don’t apply for a position that they’re interested in because they are missing a few of the requirements. If this role sounds exciting and you’re missing some requirements, apply anyways! You may have strengths and experiences in other areas that will enable you to thrive in this role and we won't be able to identify you if you don’t apply. You may be just the right candidate.

About Boulo:Boulo matches working mothers with employers that embrace flexibility for mutual benefit. To receive updates about new jobs and jobs not publicly available, create your Boulo profile here:https://app.boulosolutions.com/login