10 May Program Director
IN-OFFICE | FULL-TIME
Boulo Solutions has a great opportunity for a PROGRAM DIRECTOR at a KNOXVILLE, TN based recovery center opioid addiction. The primary purpose of the Program Director is to maintain office functions of the Center, which include answering phone calls; verifying insurance and Medicare; obtaining authorizations and scheduling patients; keeping medical records by Federal, State, and County guidelines, as well as by the Company’s established policies and procedures. The Program Director aims to maintain operational staff by the outlined competencies.
The position creates an atmosphere of warmth, personal interest, positive emphasis, and a calm attitude when visiting with staff, patients, and visitors.
Employment Type: Full-time
Flexibility: In-office
Pay: $50K – $60K per year, DOE
Benefits: Health insurance, dental, vision, life insurance, PTO, short-term disability, long-term disability, access to supplemental insurance
The Program Director provides administrative oversight of all program functions, including management of support staff. The Program Director is responsible for ensuring compliance with state and federal regulations and all operational procedures and policies. They must utilize planning, organizing, delegating, and supervising skills. The Program Director will maintain the processes instrumental in the optimal program flow. The Program Director must work effectively with the Medical Director, all clinical and administrative staff, patients, the public, and other external agencies. Must have the ability to take the initiative, exercise independent judgment, sound decision-making, and problem-solving expertise.
Physical, Emotional Demands, and Work Conditions:
- Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation).
- Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients.
- Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, “Universal Precautions” must always be followed.
- The Program Director should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and show a commitment to worker safety and health and patient safety. Subject to work schedule and shift changes.
Supervision/ competency evaluations: Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual competency review.
Competencies:
Leadership Skills: The Program Director leads employees to accomplish all objectives, inspires confidence and motivation, defines expectations, and maintains personal effectiveness under pressure.
- Effectively establishes and manages goals and objectives based on appropriate policies, procedures, laws, and regulations.
- Creates a culture that ensures teamwork.
- Addresses employee performance issues respectfully and professionally, including performance improvement initiatives.
- Works collaboratively with providers and all members of the Treatment Team.
- Instills a culture of ethics and accountability in all staff.
- Demonstrate exceptional ongoing communication with staff.
- Responsible delegation of duties while understanding ultimate responsibility is the Program Directors.
- Proactively consults with Regional Program Director on any specific case circumstances and seeks guidance when necessary.
- Follows proper protocol with regards to harassment or discrimination complaints.
- Follows all EEOC rules and regulations.
- Immediately notify the Regional Program Director of all critical operations or patient care incidents.
Management Skills: Program Director properly and correctly maintains overall functionality within the Program by effectively following all policies, procedures, and processes regarding operations, patient rights, employee rights, staffing, medical records, financial accountability, housekeeping, state licensure, and designations, and state and federal laws. Develops community relationships and collaborative efforts with external stakeholders. Generate and maintain the patient base.
- Coordinates overall administrative job functions.
- Maintains a staff schedule that recognizes needs based on patient volume.
- Monitors staff hours to avoid unnecessary overtime.
- Manages patient volumes and develops calendars based on appropriate parameters to maximize patient flow.
- Maintains secure staff files, reporting any performance improvements, accolades, and performance reviews to Human Resources.
- Coordinate new hire scheduling and onboarding with Regional Human Resources and Regional Program Director.
- Investigates changes in patient volume and implements an improvement plan.
- Monitors and adjusts providers’ patient volume to ensure they do not exceed their waivered limit.
- Investigates any accounting discrepancy guaranteeing the accuracy of all end-of-day reporting.
- Responsible for reconciliation and deposits into the bank account.
- Tracks and monitors all patient volume changes.
- Ensures proper medical records documentation procedures are being followed.
- Maintains medical records according to appropriate processes and record retention guidelines.
- Properly secures all prescription pads and blanks according to established secure storage and usage policies.
- Demonstrates knowledge of all applicable employee handbooks, job descriptions, policy, and procedure manuals, including the health and safety manual.
- Adheres to the proper chain of command in communications.
- Follows appropriate budgetary constraints set forth by COO and Reginal Vice President.
- Responsible for Business Development, generation of new patients, and retention of current patients.
- Responsible for Community Development, making and retaining contacts in the community, collaborating with community leaders and social service organizations.
- Serves as community outreach liaison attending community events to educate and establish connections within the community.
Essential Facility Maintenance Functions: The Program Director is responsible for keeping up with the facility. Details are as follows:
- Ensures facility and grounds are safe and in good condition, clean, and free from clutter.
- Ensures all equipment is in proper working condition and coordinates repairs when needed.
- Maintains a high standard of cleanliness in the office, including all surfaces, floors, windows, and furniture.
- Ensures proper and efficient lighting in all areas of the facility.
- Checks and records findings on all fire extinguishers monthly for operational functionality.
- Demonstrates knowledge of health and safety manual and all OSHA regulations.
- Demonstrates knowledge of proper fire and disaster protocols.
- Maintains MDS sheets for all supplies and products housed in the office.
- Follows proper protocol when reporting workplace accidents and injuries.
Program Director Requirements:
- Previous management experience is a must.
- Bachelor’s degree in an appropriate field for this position or equivalent experience.
- Working knowledge of Microsoft 365, Excel, and Word.
- Familiar with electronic health records
- Knowledge of HIPAA and 42 CFR part 2
Continuing Education & Professional Licensing/Certification Requirements: The employee is expected to participate in appropriate continuing education as requested and required by their immediate supervisor. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing.
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