Location: Warrior, AL (Warehouse-based with field service)
Type: Full-Time, Salaried $80-90k based on experience
Benefits: Full Benefits + Company Vehicle
About the Role
A commercial generator company with a warehouse in Warrior, Alabama is seeking a Senior Technician to join its growing team. This is a hands-on, senior-level role for a highly independent technician with experience in electrical systems, generators, HVAC, or diesel mechanics.
This position reports to a manager based in Texas, so the ideal candidate is a self-starter who can work independently while collaborating with internal teams and external manufacturers. The Warrior warehouse is shared with another mechanical dealer, so other technicians are on-site as needed for collaboration.
A company vehicle is provided for site visits and service calls.
Key Responsibilities
After-Sales Support & Warranty
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Diagnose, troubleshoot, and resolve customer issues related to generators and associated systems
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Manage and process warranty claims from start to finish
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Coordinate with SSH for warranty paperwork and claim approvals
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Communicate with engine and alternator manufacturers or distributors when warranty work requires manufacturer involvement
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Maintain accurate records and documentation of all warranty claims
Technical Support
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Provide technical support to customers via phone and email
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Assist with issues during generator start-up, commissioning, and routine maintenance
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Support customers with urgent or complex technical requests
Field Service & On-Site Support
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Perform on-site customer visits for project support, troubleshooting, and urgent service needs
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Assist with specific installation, repair, or commissioning projects as required
Product Improvement & Quality Feedback
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Identify and report quality issues to the factory
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Follow up on corrective actions and resolutions
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Coordinate with UR-GE on design improvements when needed
Operations & Warehouse Responsibilities
Generator Preparation & Assembly
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Unload equipment and materials from containers
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Prepare generator sets according to Sales Order requirements, including:
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Modifications to gensets
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Fuel tank installation
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Battery charger replacement
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NFPA 110 adders and other required components
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Perform Pre-Delivery Inspections (PDI) prior to shipment
Quality Control
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Conduct final quality control inspections using established control sheets
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Document each genset with required paperwork and photos prior to shipment
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Ensure final cleaning, staging, and loading of equipment
Final Assembly
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Perform final assembly on:
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PSI engine-powered gas generator sets
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Perkins USA engine-powered generator sets
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Qualifications
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5+ years of experience in one or more of the following:
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Generator service and maintenance
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Electrical systems
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Diesel or industrial mechanics
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HVAC or mechanical systems
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Strong troubleshooting and diagnostic skills
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Ability to work independently with minimal day-to-day supervision
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Comfortable coordinating with remote managers, manufacturers, and customers
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Willingness to perform both warehouse-based and field service work
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Valid driver’s license and clean driving record
What’s Offered
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Competitive salaried compensation
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Full benefits package
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Company vehicle
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Stable, long-term opportunity with a growing commercial generator company
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High-trust role with autonomy and technical ownership