FULL-TIME | IN-OFFICE
Boulo is helping our client, a family-owned and multi-generational commercial property and casualty insurance firm, recruit a Commercial Insurance Service Department Manager to join their team. Our client is in the business of protecting relationships and delivering meaningful results and guided by their mission—“The Power to Mitigate Risk Through Relationships”—they are dedicated to helping clients navigate risk with confidence through deep expertise and trusted partnerships.
Employment Type: Full-time
Flexibility: In-office with family-friendly team atmosphere
Pay: $95,000 – $105,000 plus annual bonus
Benefits: Medical (Employee premiums fully paid), Dental, Vision,
Our client, a respected and growing independent insurance agency, is seeking an experienced leader to oversee their Commercial Lines service team. This individual will guide team performance, ensure operational excellence, and champion a client-first approach across service delivery.
Key Responsibilities:
- Supervise and coach the Commercial Lines service team.
- Set clear goals, provide feedback, and foster professional growth.
- Promote a collaborative and positive team culture.
- Oversee timely, accurate service processing in Applied EPIC.
- Manage team workflows and monitor service KPIs.
- Lead department meetings and drive process improvements.
- Maintain a strong client-first service philosophy.
- Resolve escalated service issues promptly and professionally.
- Enhance client satisfaction and retention through proactive support.
- Act as the go-to resource for Applied EPIC usage and best practices.
- Identify and implement process and system improvements.
- Partner with producers, claims, and leadership to ensure aligned service delivery.
- Contribute insights to strategic planning and continuous improvement initiatives.
Qualifications:
- Bachelor’s degree in Business, Risk Management, or related field preferred.
- 2–5 years of experience managing commercial insurance teams.
- Proficiency in Applied EPIC, AMS 360 or Vertafore preferred
- Active Property & Casualty license required; CIC/CISR certifications preferred.
Core values—Innovative, Customer Centric, Integrity, and Dedication—are the foundation of our client's culture. They believe in putting people first, pushing boundaries with creative solutions, doing what’s right every time, and being unwavering in their commitment to clients and each other. They are a team that supports one another, celebrates wins together, and continuously strives to improve. If you're someone who leads with heart, thinks with purpose, and values connection and accountability, you’ll thrive here.
About Boulo: Don't let your job search end here. Boulo is a recruiting platform that goes beyond titles and timelines. We help experienced, knowledgeable professionals stand out to hiring managers by showcasing value through a skills-first approach. If you're tired of being overlooked on other job boards and seeking a new opportunity, join Boulo here: https://boulosolutions.com/