IN-OFFICE | FULL-TIME
Are you looking for a detail-oriented behind the scenes role, where you can make a an impact on a company? We are seeking a motivated and adaptable Accounts Representative – Ecommerce to manage Wayfair order flow, oversee reverse logistics, and drive credit recovery efforts. This role also includes cross-training on Amazon order fulfillment to provide support when needed. If you enjoy solving problems, managing processes, and collaborating with cross-functional teams, we want to hear from you!
Hours: 8-5pm for training then more flexible after that
Location: Moody, AL
Hourly Rate: $22.26/hour
Benefits: Health, PTO, 401k
Key Responsibilities
Wayfair Account Management
· Answer Wayfair questions regarding orders through their vendor portal and calls and coordinate returns.
· Work closely with Operations and Reverse Logistics Team to manage inbound returns and ensure proper documentation.
· Identify trends in return reasons and suggest process improvements to minimize future occurrences.
· Investigate chargebacks, shipping disputes, and deduction claims from Wayfair.
· Partner with the Accounting Team to reconcile credits and secure appropriate reimbursements.
· Maintain accurate records and follow up on outstanding claims to maximize recovery.
Amazon Order Fulfillment (Cross-Training)
· Learn the Amazon fulfillment process including Vendor Central navigation, order processing, and workflows.
· Provide backup support to the Amazon team during peak periods or absences.
General Account Support
· Assist Account Manager when needed, in managing smaller, independent eCommerce accounts through direct communication and portal access.
· Uphold company standards through proactive communication, data accuracy, and timely follow-through.
Qualifications & Skills
· High school diploma or GED required; 1+ years of relevant experience in eCommerce, logistics, or account management preferred.
· Proficiency in Microsoft Office (experience with SQL and Tableau is a plus).
· Strong problem-solving, organizational, multitasking and analytical skills.
· Excellent verbal and written communication.
· Comfortable working in a fast-paced environment with multiple priorities and able to prioritize.
· Customer-first mindset with a strong attention to detail.
Why Join Us?
As an Accounts Representative, you’ll play a critical role in supporting major eCommerce platforms and driving customer satisfaction. If you're ready to grow your skillset and be part of a forward-thinking team, apply today!
Core Competencies for Success
· Customer Focus – Dedicated to meeting customer needs and exceeding expectations.
· Communication – Clear, professional, and effective in all interactions.
· Collaboration – Works well across departments and with external partners.
· Integrity & Ethics – Honest, dependable, and responsible in all tasks.
· Attention to Detail & Organization – Accurate, thorough, and efficient.
Additional Information:
· Work Environment: Standard office setting with a moderate noise level.
· Physical Requirements: Primarily a sedentary role; occasional standing and walking required.
· Supervisory Responsibilities: None.
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