Boulo Solutions is sourcing candidates for a Birmingham, AL Based company in food manufacturing that is looking to hire an energetic and detail-oriented Customer Sales Support person. This position serves as the primary contact for customer purchase orders, sample and document requests, supporting customer-related sales inquiries, and responding to requests from executives and internal departments. The ideal candidate will be a self-starter who thrives in a role with multiple areas of responsibility, demonstrating a passion for tasks related to purchase order management, document handling, sales reporting and customer engagement.
ABOUT THE JOB
This position will function as the main point of contact for customers, handling purchase orders, sample requests, and document requests efficiently and professionally. You will be responsible for fulfilling customer-related sales inquiries and provide necessary support to ensure customer satisfaction and retention including utilize the ERP systems and customer portals to manage documents, track status, and ensuring seamless order processing.
You will play a vital role in supporting our internal team. Customer Sales support will develop and update sales results and tracking reports, as well as provide valuable insights to the sales team and management. As our business grows, you will continuously seek ways to improve customer service processes and enable new technology to streamline reporting and communication.
RESPONSIBILITIES
The essential responsibilities of this job include but are not limited to the following:
- Customer Sales Support personnel are responsible for purchase order management from order receipt through completion to customer.
- Process outgoing invoices.
- Offer support to the assigned channel and sales team member.
- Set up new customers with all related information in ERP systems.
- Direct customer and consumer requests to appropriate personnel as needed.
- Process sample orders: Communicate tracking and status to customer and sales personnel.
- Administrative tasks related to Fedex, pricing maintenance, and other related tasks.
- Provide back-up support as needed to other team members.
QUALIFICATIONS
A.Experience/Education
- College degree required.
- Excellent skills in Microsoft Office Applications.
- Previous customer service experience required.
- Excellent written and verbal communications skills utilizing phone, email, and instant messaging.
B. Skills
- Critical thinking and problem solving
- Diligence and detail oriented
- Proficient in Databases, software, and/or ERP systems.
C. Attributes
- Enthusiastic, hard-working, self-motivated, disciplined, organized, customer satisfaction oriented, professional, and intelligent.
- Work well in a group setting.
- Ability to multi-task while completing projects on time with a sense of urgency.
- Possesses high ethical standards, integrity, and ability to maintain confidentiality of sensitive information.
- Represents company in a highly professional manner inside and outside of the office.
BENEFITS
Benefits include a 401(k) | Health insurance | Dental insurance | Vision insurance | Life & Disability insurance | Paid time off.
About Boulo: Don’t let your job search end here. Boulo is a recruiting platform that goes beyond titles and timelines. We help experienced, knowledgeable professionals stand out to hiring managers by showcasing value through a skills-first approach. If you’re tired of being overlooked on other job boards and seeking a new opportunity, join Boulo here: https://boulosolutions.com/